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A: Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online. You can either opt for free hosting that is usually supported with banners and pop ups, or may opt to get paid web hosting, which gives you complete control over your site contents.
A: A domain is your identity online. It separates you from everyone else - once yours, as long as you keep renewing it, no one else may have it. There are two parts to a domain – the domain name itself, and the TLD (top level domain) extension. The most popular TLD is the .com extension – it is synonymous with online business. But due to its popularity, getting a good domain name with '.com' is hard - most have been bought and are not available.
Q: How do I login to cPanel?
A: You may log into cPanel by typing either of the following into the address bar of your browser: http://www.your_website.com:2082 or http://www.your_website.com/cpanel (replace your_website.com with your domain name). You will be asked to login with your cPanel username and password.
Q: What mail server settings should I use?
A: All clients should use the following email server setting: mail.your_website.com (replace your_website.com with your domain name)
Q: When is my billing date?
A: Each client is billed on the anniversary date of when they signed up.
Q: What if I don't pay my bills?
A: After 14 days from due date account will be suspended until all invoices are paid. After 60 days account will be terminated.
Q: What Directory names should I not use?
A: As you set up your site you will need to decide where to put different files and how to organize your directories. There are a couple of directory names you should not use. Apache is the server level program responsible for displaying webpages. Within the configuration file for Apache there are a couple of Aliases that it uses for directories. These are /manual/ and /icons/. Because of this you should not use these names for any directories. If you have a file called mypage.html in a directory called /manual and type in http://yourdomain.com/manual/mypage.html then Apache will look it's own directory for mypage.html and since there is no page with that name there it will return a 404 Page Not Found Error. The same would be true for /icons/mypage.html or /icons/myimage.gif. The solution is to use a different name for these directories, perhaps mymanual or myicons.
Q: Can I get extra space and bandwidth?
A: Yes, You can order extra space and bandwidth at any time, this will be added to your next bill. Extra space and bandwidth is given in blocks. This means if you wish to have more you need to order another block. The prices are as follows.
Extra 1GB of Space - $5 AUD/month
Extra 1GB of Bandwidth - $5 AUD/month
Q: Do we support curl?
A: Yes, Apache and PHP have been loaded with the curl module.
Q: Can I use ImageMagik
A: Yes, ImageMagik has been complied on the server, this means you can use galleries etc.
Q: Can I get SSH?
A: Yes, For 10$ a month and with Photo ID you can get SSH. You will have restricted access to most commands though.
Q: What if I exceed bandwidth or disk space?
A: If you exceed your monthly bandwidth limit your account will be suspended until the end of the current month. Alternatively you can pay $5 extra a month for another 1GB of bandwidth, this will result in your account being unsuspended. If you exceed your diskspace you will not be able to place any more files on your website. You will either need to upgrade your plan or pay for an extra 1GB of space.
Q: Can I upgrade/downgrade at any time?
A: Yes, You can switch plans at any time, you can even upgrade from shared hosting to reseller. When downgrading if the new plan's space and bandwidth are less then the current usage you will not be able to downgrade.
Q: Can I get a static IP for my site?
IPs are sold in blocks of 2. Each block costs $5 a month.
Q: Can I use private name servers that aren't linked to PulseHosting?
A: Yes, We provide private name servers which you can use, Just ask one of our staff members using the support tool and they will provide these.
Q: Does PulseHosting allow Adult Content?
A: Yes, As long as the content hosted is not legal in the customers country. E.g. Child Porn is not allowed in most countries. Although all adult content needs to be registered with PulseHosting prior to hosting it. Please contact support for more info.
Q: What payment methods are supported?
A: PayPal, Direct Deposit, PayMate (Select Mail-In and ask support for more info), Mail-In Payment
Anything not answered here? Ask support
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